Last updated: 2026-05-16
Privacy Policy
Information We Collect
NexiloHost may collect contact details, account information, billing details, hosting order details, domain names, support requests, migration information, backup restore details, and technical information needed to provide services.
How Information Is Used
Information may be used to process hosting orders, provide support, handle migrations, troubleshoot security or availability incidents, process backup restore requests, improve service reliability, and send important account or service updates.
Security and Abuse Prevention
Technical data such as IP addresses, request patterns, logs, and traffic metadata may be used to protect services, detect abuse, investigate incidents, and operate security systems.
Backups and Stored Data
Website files, databases, and related service data may be included in daily offsite backups and remote backup copies. Backup retention and restore workflows may vary by plan and service status.
Cookies and Analytics
NexiloHost may use cookies or analytics to improve website performance, understand traffic, support account access, and operate customer services. Any optional tracking should be disclosed when used.
Third-Party Providers
NexiloHost may work with payment gateways, billing systems, ticket systems, email services, monitoring tools, backup destinations, analytics tools, and infrastructure providers. Their policies may also apply.
Data Retention
NexiloHost retains customer data only as long as needed for service delivery, legal compliance, billing, fraud prevention, security, backups, and support history.
Customer Rights
Customers may contact NexiloHost through the ticket system for privacy questions, account updates, support records, or data-related requests.