Acceptable Use Policy

Purpose

This policy protects customers, third parties, and the NexiloHost platform from abusive or unlawful use. It applies to hosting accounts, cloud servers, websites, applications, and services operated through NexiloHost.

Prohibited activity

Customers may not use NexiloHost for malware distribution, phishing, credential theft, spam, botnets, unauthorized access, abusive scanning, denial-of-service activity, attack infrastructure, fraud, copyright infringement, illegal content, or services primarily intended to exploit or disrupt third parties.

Resource abuse

“Unlimited” bandwidth or other shared resources are intended for normal service use. Deliberate resource exhaustion, abusive traffic generation, cryptocurrency mining on services where it is not permitted, resale intended to bypass plan limits, or activity that degrades service for other customers may be restricted.

Security responsibilities

Customers must keep credentials secure, maintain software they control, apply appropriate firewall rules, and respond to compromised applications or accounts. Cloud customers are responsible for the operating system and applications they install unless a separate managed-service agreement states otherwise.

Network and email abuse

Unsolicited bulk messaging, spoofing, open relays, malicious traffic generation, unauthorized proxying, and attempts to conceal abusive origin or ownership are not permitted.

Investigation and enforcement

NexiloHost may investigate reports, request corrective action, limit traffic, suspend services, or terminate services when needed to address abuse, legal obligations, security risk, or platform harm. Severity, urgency, and repeat behavior may affect the response.

Reporting abuse

Use the support system or contact page to report suspected abuse. Include the affected domain, IP address, timestamps, evidence, and a concise description. Do not send passwords, private keys, or unrelated personal data.