Check status
Review the live status route for wider service information.
Service status
Check live service information before troubleshooting locally.
This marketing site does not hard-code a green “all systems operational” badge that can become stale. Use the client status route for current service information, then open a ticket if your issue is account-specific.
If your service is affected
Separate platform-wide issues from account-specific ones.
A status page is useful for broader incidents. A ticket is still the right place for one website, one server, billing, DNS, restore, or account access problems.
Identify the service
Note the affected domain, hosting account, or cloud server and the exact symptom.
Open a ticket
Include timestamps, recent changes, screenshots, and relevant error messages if the problem is specific to your service.