Information we collect
NexiloHost may collect contact details, account information, billing and order details, domain names, support requests, project requirements, migration information, backup restore details, and technical information needed to provide services.
How information is used
Information may be used to process orders, operate hosting and cloud services, respond to project requests, provide support, handle migrations, troubleshoot availability or security incidents, process restore requests, prevent abuse, and send important account or service communications.
Security and abuse prevention
Technical data such as IP addresses, request patterns, service logs, and traffic metadata may be used to protect services, detect abuse, investigate incidents, operate security controls, and maintain platform reliability.
Backups and stored data
Website files, databases, and related service data may be included in backup systems depending on the selected service and plan. Backup schedules and restore capabilities vary by product.
Cloud and development data
Cloud customers control the applications and data they place on their servers. Development or managed-service engagements may require access to project materials or systems supplied by the customer for the agreed work. Customers should provide only the access necessary for the task and rotate credentials when appropriate.
Cookies and analytics
NexiloHost may use cookies or analytics needed to operate the site, understand traffic, support account access, and improve services. Optional tracking should be disclosed when used.
Service providers
NexiloHost may rely on payment gateways, billing systems, support tools, email services, monitoring systems, backup destinations, analytics services, and infrastructure providers. Their own policies may apply to the data they process.
Data retention
Customer and service information may be retained as needed for service delivery, billing, legal compliance, fraud prevention, security, backups, support history, and dispute handling.
Your requests
Use the ticket system or contact page for privacy questions, account corrections, support-record questions, or data-related requests. Identity verification may be required before account-specific information is changed or disclosed.
This policy describes the current NexiloHost service model and should be reviewed whenever payment, analytics, support, infrastructure, or data-processing providers materially change.