Quick answers across hosting, cloud, development, and support.
Use this page for platform-level questions. Product pages hold the deeper specifications, and the client area remains the right place for account-specific help.
Web hosting
What is included across the current hosting plans?
NVMe storage, LiteSpeed, unlimited bandwidth for normal website usage, free SSL, DDoS protection, automatic backup coverage, and a support route are included across the current range. Limits and support levels differ by plan.
How do Starter, Business, and Pro differ?
They differ mainly by website count, NVMe storage, backup depth, and support level. The pricing page shows the current comparison.
Are backups included?
Yes. Starter has daily offsite backups, Business has daily multi-location backups, and Pro adds a 6-hour restore point option alongside daily backups.
VPS & VDS
What is the difference between VPS and VDS?
The current VPS classes use shared CPU resources. High-Frequency VDS uses dedicated Ryzen CPU cores for workloads where CPU consistency matters more.
Do cloud servers include DDoS protection and firewall controls?
Yes. DDoS protection and configurable network firewall management are part of the current cloud experience.
Can I reinstall or manage reverse DNS?
The cloud controls include OS or application reinstall options and reverse-DNS management where applicable. Reinstall is destructive and should be used only after handling required backups.
Custom work
Why do development services use a project request instead of fixed checkout pricing?
Websites, apps, SaaS products, integrations, and custom systems vary too much in scope to price responsibly from one generic cart item. The project form collects the information needed for a scoped proposal.
Can NexiloHost build and host the same project?
Yes. A project can include development plus an appropriate hosting or cloud environment when the workload requires it.
Do managed services come with every cloud server?
No. Infrastructure is the product; hands-on setup, migration, deployment, or ongoing management is a separate service unless an order explicitly states otherwise.
Accounts & help
Where do existing customers go for support?
Use the client area and ticket system for technical, billing, account, restore, or service-specific questions so the request keeps the right account context.
Where can I check service status?
The public status page links to the live status route in the client system rather than hard-coding a status badge on this static site.
Can I contact NexiloHost without an account?
Yes. The contact form is available for pre-sales and general questions. Do not send passwords, API keys, or private credentials.